Services
Co-Design and Co-Creation Services
Put lived experience at the heart of your solutions
In our co-design engagements, we help your organisation actively involve the people you serve (and others with lived experience) in designing programs, policies, or strategies. Rather than making decisions in a boardroom alone, you’ll be co-creating with your community – leading to solutions that truly fit local needs and earn broad support.
What we do: We assist with recruiting, training, and supporting community members or clients to serve as co-designers alongside your team. This can include establishing advisory committees or hiring individuals with lived experience as project co-leads. We facilitate inclusive workshops and planning sessions where every voice is heard. We also conduct readiness assessments to gauge your organisation’s preparedness for this collaborative approach, ensuring staff and leadership are on board and equipped to engage authentically.
Outcomes
By integrating co-creation, you’ll see increased buy-in and participation from the community. Initiatives designed this way have higher engagement and uptake because people see their own ideas and needs reflected in the outcome. You’ll build trust, strengthen relationships, and often uncover creative solutions that insiders alone might miss. Moreover, your team will gain new skills in inclusive facilitation and learn to view those you serve as true partners.
Ready to design with your community?
Let’s chat about how co-creation can power up your next project.
Ethical Evaluation & Impact Evaluation
Measure what matters – ethically and equitably. Our evaluation services help you prove and improve your impact while building power in the community. We believe evaluation isn’t just about accountability; it’s about learning together and uplifting the voices of those most affected. When we evaluate a program or initiative, we do it with the community, not to the community.
What we do: Impact Consulting NH designs and implements evaluations that are participatory and culturally responsive. We start by engaging stakeholders (clients, community members, staff) in defining what success looks like. Our team then collects data in ways that are respectful and inclusive – for example, by training local community members to conduct surveys or interviews, or by holding focus groups in familiar, welcoming settings. Throughout the evaluation, we prioritize transparency: stakeholders know what we’re measuring and why. We also ensure fair compensation for community partners contributing their expertise. And of course, we handle all the technical heavy lifting – from survey design and data collection to qualitative analysis and interpretation.
Outcomes
You get tangible, actionable results that strengthen your organisation. This might include:
We start by listening – really listening – to the people who matter most: your clients, staff, and community. Their insights shape every solution. This isn’t just lip service; it’s built into our process through tools like the Impact Relationship Loop™, which keeps feedback flowing continuously.
We don’t just hand over data – we provide concrete next steps (e.g. refine this program element, pursue a new funding opportunity, adjust outreach strategy based on feedback) so you can act on the findings.
We don’t just hand over data – we provide concrete next steps (e.g. refine this program element, pursue a new funding opportunity, adjust outreach strategy based on feedback) so you can act on the findings.
By demonstrating impact with credible data and ethical storytelling, you’ll be able to approach funders and partners with increased confidence. Many clients use our evaluation reports as a basis for grant reports or future funding requests – and get great responses.
Want to turn your data into a story of change? Let’s explore an
evaluation approach that not only proves your impact but also improves it.
Survey Design & Data Analysis
Listen, learn, and act on insights
Whether you need to understand employee morale, client satisfaction, or community needs, we’ve got you covered. Our survey design and data analysis services turn raw data into meaningful direction for your organisation. We ensure the questions you ask will yield honest, useful answers – and then we make sense of the results so you know exactly what steps to take.
What we do: We collaborate with you (and often your constituents) to design surveys or feedback tools that are clear, respectful, and targeted to your information needs. From online questionnaires to paper surveys or interactive polling at events, we choose the format that fits your audience. Our surveys often incorporate open-ended questions and accessible language, reflecting our commitment to hearing every voice. Once responses come in, our team analyses the data using statistical tools and good old-fashioned insight. We look for trends, patterns, and standout comments. Then we distil it all into a findings report that highlights key takeaways. Importantly, we translate those findings into actionable recommendations – so you’re not left wondering “now what?”.
Outcomes
You’ll gain a clear understanding of stakeholder perspectives and concrete ideas for improvement. For example: identify drivers of staff burnout before they lead to turnover, discover which services clients value most (and which need tweaking), or quantify community support to back up a new initiative. By acting on these insights, organizations often see boosts in satisfaction, engagement, or efficiency in the areas surveyed. Plus, you’ll demonstrate to your community that you’re serious about listening and responding to their feedback – which in itself builds trust and loyalty.
Ready to hear what your stakeholders are really saying – and act on it? We can design the surveys and crunch the numbers to guide your next move.
Grant Writing & Management
Fuel your mission with successful grants (minus the headache). We know pursuing grants can be daunting and time-consuming. Impact Consulting NH provides end-to-end grant support – from writing persuasive proposals to managing the nitty-gritty of compliance and reporting. Let us handle the paperwork and strategy so you can focus on delivering great programs.
What we do: First, we help identify grant opportunities that align with your mission and capacity. We then craft compelling grant proposals that tell your story, align with funder priorities, and clearly articulate your impact (backed by data and testimonials where possible). Our grant writing isn’t about buzzwords; it’s about clarity and credibility – making a strong case for why your work matters. Once funding is secured, we assist with grant management: tracking deadlines, fulfilling reporting requirements, and ensuring that all grant conditions are met. We can create reporting templates, gather outcome data (often in tandem with our evaluation services), and even write the narrative reports to funders highlighting your successes and lessons learned. Throughout, we keep you organized and in communication with funders, so there are no surprises.
Outcomes
The obvious outcome is increased funding for your organisation – and who doesn’t want that? Our clients have successfully secured grants (from small community foundation awards to large federal grants) thanks to clear and polished proposals. Beyond the dollars, you’ll also build stronger relationships with funders through timely, professional reports that showcase your work. Internally, you’ll save staff time and reduce stress, knowing an expert is keeping the grant on track. And as a bonus, many organizations find that our process improves their overall strategic thinking – writing a great grant can clarify your goals and evaluation plans, leaving you more strategic even if a particular grant doesn’t come through.
Aiming for that next big grant? Let’s work together to make your proposal
shine and manage the journey from award to impact.
Strategic Communication & Facilitation
Get your message heard and your team aligned. In the noise of today’s world, clear and authentic communication is crucial. We help organizations develop and implement communication strategies that resonate with their target audiences – from funders and partners to clients and the general public. And because communication is two-way, we also offer expert facilitation services for meetings and events that need productive dialogue and consensus-building.
What we do: Our Strategic Communication Planning service begins with understanding your goals and audiences. We’ll work with you to craft key messages and a content strategy that might include social media, press releases, newsletters, or community outreach campaigns, depending on where your people are. We ensure your brand voice is consistent and values-aligned (no jargon or vague NGO-speak – but language that real people connect with). If needed, we can support implementation too: managing social media posts, drafting blog articles or op-eds, designing basic graphics, or coaching your team on media engagement. On the facilitation side, we bring skilled facilitation to your retreats, workshops, or community forums. Using participatory methods, we make sure everyone at the table has a voiceand that your meetings achieve results – whether it’s a strategic plan draft, a set of priorities, or simply better mutual understanding.
Outcomes
You’ll see stronger engagement and a raised profile. A clear communications strategy can lead to more supporters, improved public perception, and even increased donations or client referrals. Internally, your team and board will be on the same page about how to talk about your work. Our facilitation ensures that key conversations are not just talk, but actually move you forward – expect more energized staff, aligned objectives, and actionable next steps after a facilitated session. Essentially, we help your organization speak with a clear, compelling voice and listen in a way that builds bridges.
Have an important story to tell or a critical conversation to host? Let us help you communicate with impact and facilitate with finesse.
Training, Workshops & Event Planning
Inspire growth and celebrate success. Sometimes the support you need is an extra pair of hands – and a creative brain – to plan a meaningful event or to train your people. We offer customised training and full-service event facilitation to ensure your initiatives not only run smoothly but also leave a lasting positive impression.
What we do:
We design and deliver training programs on topics within our expertise – from building an inclusive culture and engaging with communities, to using data for decision-making. Trainings can be interactive workshops for your staff or board, webinars for a broader audience, or one-on-one coaching sessions for leaders. We make learning engaging, practical, and tailored to the challenges your team faces. On the event side, we can take the lead (or support your staff) in planning staff retreats, community forums, appreciation events, or multi-stakeholder summits. This includes agenda setting, coordinating logistics, moderating or emceeing, and handling follow-up evaluation. Whether it’s a small team-building afternoon or a large community event, our attention to detail and inclusive approach help everyone feel valued and ensure your objectives are met.
Outcomes
Expect your team to come away from training with new skills, knowledge, and motivation to apply what they’ve learned. We often hear things like “This was the best professional development we’ve had – we feel equipped and inspired to do our jobs better.” For events, the outcome is an experience where participants feel heard, appreciated, and connected. A successful staff appreciation event can boost morale and retention; a well-facilitated community forum can kick-start a new coalition or project. And importantly, you’ll feel less stress knowing that an experienced planner/facilitator is handling the heavy lifting, so you too can be fully present and engaged in the moment.
Planning a retreat or need to skill-up your team? We’ll help you create an event or learning experience that leaves everyone motivated and ready to move forward.
